Privacy policy.

PRIVACY POLICY

For Designbotic Tools and Services
Last updated: September 22, 2025

This Privacy Policy describes how Designbotic sp. z o.o. ("Designbotic", "we", "us", or "our") collects, uses, processes, and protects your personal information when you use our software products and services, including Volumetrix for Revit, Terrain for Revit, Sunlight Analyzer for Revit, and related online services.

Our commitment to privacy: We are committed to protecting your personal data and your right to privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

CONTROLLER INFORMATION

Data Controller:
Designbotic sp. z o.o.
Armii Krajowej 116/20
81-824 Sopot, Poland
Email: tools@designbotic.pl
Website: https://www.designbotictools.com/

INFORMATION WE COLLECT

Account and Authentication Data
When you create an account or use our Software, we collect:

  • Email address (required for account creation and communication)

  • Full name (first name and surname)

  • Phone number (for account verification and support)

  • Company name (for business accounts and licensing)

  • Login timestamps (for security and usage tracking)

Technical and Usage Data
We automatically collect certain technical information:

  • Autodesk Revit version (for compatibility and support purposes)

  • Geographic location (country-level only, for licensing and compliance)

  • Account activity data (login patterns, feature usage for service improvement)

Direct Sales Information
When you purchase licenses directly from us (outside of Lemon Squeezy), we collect:

  • Company name and billing address

  • VAT registration numbers (where applicable)

  • Contact person details (name, email, phone)

  • Payment and invoicing information

Communications Data
When you contact our support team, we collect:

  • Support request details and correspondence

  • Technical information relevant to your inquiry

  • Resolution tracking data for service improvement

Trial Registration Data
When you sign up for our free trial through our website, Squarespace collects:

  • Email address for trial access

  • Registration timestamp and source information

HOW WE USE YOUR INFORMATION

Legal Basis for Processing
We process your personal data based on:

  • Contract performance: To provide Software services and manage your subscription

  • Legitimate interests: For business operations, security, and service improvement

  • Legal compliance: To meet accounting, tax, and regulatory requirements

  • Consent: Where specifically requested and provided

Primary Uses
We use your personal information for:

  • Account management: Creating and maintaining user accounts

  • Service delivery: Providing access to Software Tools and features

  • Authentication and security: Verifying user identity and preventing unauthorized access

  • Billing and payments: Processing subscriptions and maintaining payment records

  • Technical support: Responding to help requests and troubleshooting issues

  • Service improvement: Analyzing usage patterns to enhance Software functionality

  • Legal compliance: Meeting data protection, tax, and business regulation requirements

Marketing and Communications
We may use your contact information to send:

  • Service-related communications: Account updates, billing notices, security alerts

  • Product updates: Information about Software improvements and new features

  • Support communications: Responses to your inquiries and technical assistance

You can opt out of non-essential communications at any time by contacting us at tools@designbotic.pl.

THIRD-PARTY SERVICES AND DATA SHARING

Service Providers
We share your personal data with trusted third-party service providers:

Lemon Squeezy (Payment Processing)

  • Data shared: Email, billing information, subscription details

  • Purpose: Payment processing and subscription management

  • Location: United States (adequate protection measures in place)

  • Privacy Policy: https://www.lemonsqueezy.com/privacy

Google Firebase (Authentication and Database)

  • Data shared: All account data, authentication information, usage analytics

  • Purpose: User authentication, data storage, service analytics

  • Location: European Union and United States

  • Privacy Policy: https://firebase.google.com/support/privacy

Squarespace (Website and Trial Registration)

  • Data shared: Email addresses for trial signups, website analytics

  • Purpose: Website hosting and trial user registration

  • Location: United States (adequate protection measures in place)

  • Privacy Policy: https://www.squarespace.com/privacy

home.pl (Account Manager Hosting)

  • Data shared: Account management platform data

  • Purpose: Hosting our account management system

  • Location: Poland (EU)

Data Processing Agreements
All third-party service providers are bound by appropriate data processing agreements that ensure adequate protection of your personal data and compliance with GDPR requirements.

Legal Disclosures
We may disclose personal information if required by law, court order, or other legal process, or to protect our rights, property, or safety, or that of others.

INTERNATIONAL DATA TRANSFERS

Transfer Safeguards
When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place:

  • Adequacy decisions by the European Commission

  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Certification schemes and binding corporate rules where applicable

Third-Party Transfers
Some of our service providers (Lemon Squeezy, Google Firebase, Squarespace) are located in the United States. We ensure these transfers comply with GDPR requirements through appropriate transfer mechanisms.

DATA RETENTION

Account Data
We retain your personal data for as long as your account remains active. When you request account deletion, we will delete your personal information within 30 days, subject to legal retention requirements.

Legal Retention Requirements
Some data may be retained longer to comply with:

  • Tax and accounting obligations (typically 5-7 years)

  • Legal dispute requirements (until statute of limitations expires)

  • Regulatory compliance (as required by applicable laws)

Anonymized Data
We may retain anonymized, aggregated usage data for statistical and service improvement purposes indefinitely, as this data cannot identify individual users.

YOUR RIGHTS UNDER GDPR

Individual Rights
You have the following rights regarding your personal data:

Right of Access: Request copies of your personal data and information about how it's processed.

Right to Rectification: Request correction of inaccurate or incomplete personal data.

Right to Erasure: Request deletion of your personal data under certain circumstances.

Right to Restrict Processing: Request limitation of how we process your personal data.

Right to Data Portability: Request transfer of your personal data to another service provider.

Right to Object: Object to processing of personal data based on legitimate interests.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

Exercising Your Rights
To exercise your rights, contact us at:

  • Email: tools@designbotic.pl

  • Subject line: "Privacy Rights Request"

  • Required information: Your name, email address, and specific request details

Response Timeframe
We will respond to privacy rights requests within 30 days. For complex requests, we may extend this period by an additional 60 days with notification.

Supervisory Authority
If you're unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority or the Polish Personal Data Protection Office (Urząd Ochrony Danych Osobowych).

DATA SECURITY

Security Measures
We implement appropriate technical and organizational measures to protect personal data:

  • Encryption: Data in transit and at rest is encrypted using industry-standard methods

  • Access controls: Role-based access limitations and authentication requirements

  • Regular audits: Periodic security assessments and updates

  • Staff training: Regular data protection training for all personnel

  • Incident procedures: Established protocols for detecting and responding to data breaches

Breach Notification
In the event of a personal data breach that poses high risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach, as required by GDPR.

COOKIES AND TRACKING

Website Cookies
Our website and Account Manager platform may use cookies and similar technologies for:

  • Essential functionality: Authentication and session management

  • Analytics: Understanding website usage and performance (via Google Analytics)

  • User preferences: Remembering your settings and preferences

Firebase Analytics
Google Firebase Analytics collects anonymized usage data to help us improve our Software. This may include:

  • Usage patterns: Feature utilization and user interaction data

  • Performance metrics: Software loading times and error rates

  • Device information: Operating system and device specifications (anonymized)

You can opt out of analytics data collection by contacting our support team.

CHILDREN'S PRIVACY

Our Software and services are intended for users aged 16 and older. We do not knowingly collect personal data from individuals under 16 years of age. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

CHANGES TO THIS PRIVACY POLICY

Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification Process
We will notify you of material changes by:

  • Email notification to your registered email address

  • Prominent notice on our website and Account Manager platform

  • In-app notifications where appropriate

Effective Date
Changes become effective 30 days after notification, unless you object or terminate your account. Your continued use of our services after the effective date constitutes acceptance of the updated Privacy Policy.

CONTACT INFORMATION

Privacy Questions
For any questions about this Privacy Policy or our data practices, contact us at:

Designbotic sp. z o.o.
Privacy Officer
Email: tools@designbotic.pl
Address: Armii Krajowej 116/20, 81-824 Sopot, Poland
Website: https://www.designbotictools.com/contact-us

Data Protection Officer
For complex privacy matters or GDPR-related inquiries, you may also contact our Data Protection Officer (if appointed) at the same contact information.

This Privacy Policy is effective as of September 22, 2025, and applies to all personal data collected and processed by Designbotic sp. z o.o. in connection with our Software Tools and services.